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 Buying at MyburtsbeesOnline
When you decide to buy something on our site, simply click on 'Add to Bag'. While you continue shopping you can click on 'Your Basket' icon at any time to view the contents of your shopping basket. If you have specific request or require further information on any of our products, you can click 'enquire about this' on any product page. We'll then try to respond with 24 hours. |
Prices and Delivery
The prices for any goods will be as quoted on our Site, except in the case of obvious errors. These prices include VAT. Delivery costs are not included but will be calculated when you checkout. You can find out more here |
How do I know you have received my order?
You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will also receive a second e-mail confirming that your order has been despatched. |
Reviewing/Modifying your order
If you need to make an ammendment to your order with us, please email or call us and we shall make the necessary changes. E-mail info@myburtsbees.co.uk (note: You must include your name, postal address and order number). |
Checking your Order Status
You can check the status or your order at any time by clicking the 'Order Tracking'' button at the bottom, or clicking here. Just enter your email address & password. |
How do I cancel my order?
You can tick "Remove" at any time to clear an item from your shopping basket. Should you change your mind after completing the checkout process, simply contact Customer Services and we shalll cancel your order if it has not already been despatched. Please E-mail info@myburtsbees.co.uk |
Returns and Exchanges
When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 30 days for a replacement or full refund.
We will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. Simply telephonet 01225 461049 from 9.00am to 5.00pm (Mon - Fri) and request a return document and instructions. All Items should be returned to:
40, Burgate, Canterbury, Kent CT1 2HW
When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.
Returned products must meet the following criteria for refund:
1. The item must be in resalable condition
2. The item must be in the original packaging with all tags/documentation still in place
A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return. |
Our contact details
We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact us on 01225 461049 or Email info@myburtsbees.co.uk |
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