 Returns and Exchanges
Providing your order is placed before 2pm Monday-Friday, your delivery should reach you the following working day between 8am and 5.30pm. All orders placed before 2pm on a Friday should reach you by 5:30pm Monday. All orders are posted via First Class Royal Mail delivery.
We will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. Simply telephone 01227 464 076 from 9.30am to 5.00pm (Mon - Fri) and request a return document and instructions. All Items should be returned to: 40, Burgate, Canterbury, Kent CT1 2HW
When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.
Returned products must meet the following criteria for refund:
1. The item must be in resalable condition
2. The item must be in the original packaging with all tags/documentation still in place
A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return. |
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